The agent was quite courteous and spoke good English, but with a hint of Asian accent. He listened to my problem and actually transferred my call with techie guy in the additional team. He took control of my computer with a remote desktop application (this just what they said hello was) and ran a scan. He pointed out that my drivers were missing as well as that some files in the installed Able-ton live version had gone corrupted. He stated that although be that can fix that but would take a mini...