Bet365 uses a simple Yes/No questionnaire in seeking to
identify problem gamblers - but campaigner... عرض المزيدBet365 uses a simple Yes/No questionnaire in seeking to
identify problem gamblers - but campaigners warned that addicts can easily lie their way through
it.
Players who hit certain triggers, such as excessive lengths of time
spent gambling, are called up and asked eight questions.
They include: ‘Do you gamble to escape a boring or unhappy life?',
‘Do you feel depressed or even suicidal because of your gambling?', ‘Have you
lost interest in your family, friends or hobbies because of your gambling?' and ‘After losing do you feel you must try and win back
your losses as soon as possible?'
The Bet365 training officer said the minimum time-playing
threshold used to be six out of seven days of playing for more than eight hours, but that the limit ‘changes all the time'. The biggest trigger is time
spent playing, the Mail's reporter was told during our
investigation
If punters reply yes to any of the questions, trainee staff were told their accounts are
suspended. But if they say no, their accounts remain active and they are allowed to carry on playing.
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The biggest trigger is time spent playing, the Mail's reporter
was told during our investigation.
Pictured: One of Bet365's live casino games available on their
website. . A login account is required to play
these games. If punters reply yes to any of the questions,
trainee staff were told their accounts are suspended
The Bet365 training officer said the minimum time-playing threshold used to
be six out of seven days of playing for more than eight
hours, but that the limit ‘changes all the time'.
Bet365's Gibraltar headquarters is pictured above. The company uses a
simple Yes/No questionnaire in seeking to identify problem gamblers - but
campaigners warned that addicts can easily lie their way through it [File photo]
Asked by the Mail's reporter what measures were in place to prevent customers lying through the simple test, the
trainer said: ‘There aren't.'
She then agreed with another trainee when she said: ‘We've done
our job to check them.'
Length of time spent playing is not the only
trigger used to identify problem gamblers.
Other triggers include when a customer changes a deposit limit, when they return from self-exclusion,
or when their account is suspended for any responsible
gambling concern.
Matt Zarb-Cousin, of the Campaign for Fairer Gambling, said: ‘It's an inadequate test.
Gambling addicts lie and they delude themselves, it's all part
of the problem. They could easily lie their way through the test.
If a time-playing threshold is eight hours on six out of seven days then that is too high.
People could spend half that time playing and still have a serious problem.'
Feel free to visit my website; Waspbet
KM
Katrin Mace
يعيش في Paris, فرنسا.
نبذة مختصرة
Bet365 uses a simple Yes/No questionnaire in seeking to
identify problem gamblers - but campaigner... عرض المزيد