In the heart of Melbourne, Australia, a suburban family, the Harrisons, was facing a recurring issue - a persistently blocked drain. Despite numerous attempts to solve the problem using DIY methods, the difficulty persevered, causing significant inconvenience and accumulating an unexpected bill. This case study thus aims to examine the steps taken by Blue Lagoon Plumbing Services in managing this issue, focusing on preventive measures and long-term solutions. The Harrisons contacted Blue Lago...